Shopping

Q: What kind of products will I find on BikriOnline.com?
A: At BikriOnline.com, you can find the finest of quality products from leading brands, featuring various categories and a large range.

Q: Is it essential to have a Shopping Account to shop with BikriOnline.com?
A: Yes. It is essential to have one since it allows you to shop with greater confidence and facilitates greater access to shopping deals that BikriOnline.com will offer from time to time.

Q: How can I find what I'm looking for on BikriOnline.com?
A: You can use the Search Engine provided on all the pages in the header section. In the Search Engine blank box, type in part or full product category or product name or the type of product or product code, you are trying to locate. For eg – type "Adroit Infoactive" or "Chocolate" in blank box. Once done, click "Go!" Button and get to what you are looking for.

Q: Kindly explain the procedure for placing an order?
A: Ordering from BikriOnline.com is quick and easy! Just select your product item and add it to your shopping basket, click the "BUY" button that comes up beside the product of your choice. On finishing your shopping, just click 'CHECK OUT' button.

Following this, Delivery Costs will be displayed and the same gets added to your bill. Then click ‘FINISH’ or "SUBMIT ORDER" buttons thus successfully signaling your shopping purchase. BikriOnline.com will later send you an order confirmation via email, quoting your order reference number.

Q: How can a product get added to my shopping basket?
A: If you want to add a product to your basket, just click "BUY" or "ADD TO BASKET" button usually located beside the product description.

Q: How is it possible for me to view the products in my basket?
A: Simple, just click the "SHOPPING BASKET" button located usually at the top of the page.

Q: How do I remove an item from my basket?
A: Simple, just click "REMOVE" button located usually beside the product. It will automatically remove it from your shopping basket.

Q: How is it possible for me to buy more than one item?
A: Simple. Just type in the number you wish to purchase in the "QUANTITY" field for the appropriate product. It will allow you to purchase that much number of times.

For instance, if you type 3 in Quantity Field, then you can purchase only 3 nos of a particular product.

Q: How will I get to know when my order is successfully completed?
A: You will get to see confirmation of your order details on the screen after you have processed your order. To complete the buying process fully, you need to click "SUBMIT" button. Subsequently a message will flash on the screen intimating that your order was processed successfully. In addition, you will also get to receive a confirmation email from us to your email address.

Suppose, you are interested in seeing your Order, just go to "My Account" from the top menu bar on the website and select "My Orders".

In case you have not received an email confirmation and are unsure as to whether your order was completed successfully, please Contact Us at earliest.

Q: I am keen on keeping track of my current or previous online orders. How do I do that?
A: Easy, just click 'My Account' section. Go to 'My Orders' section where you will get to see all about your Orders. However, this is possible only if you are registered with us.

Q: I have a problem using your Site. Who do I contact?
A: Please contact our online customer service team on +91 40 6625 6060 or Mail us at customercare@bikrionline.com. We offer Customer Service from Monday to Friday (9:40am to 6:00pm (IST)).

Register

Q: How do I register?
A: If you’re looking to Register with BikriOnline.com, click "Register" button on the Home Page. Just a few minutes of filling in the Registration Form, would enable you to get registered and shop with BikriOnline.com.

Q: How do I Login?
A: On Registration, your name should appear on BikriOnline.com Home Page every time you visit our site. Subsequent Visits to the Site will require you to only Login and enter your password. Once done, you get to avail the facility of buying online on this Site.

Q: I have forgotten my password. Now, what do I do?
A: Click 'Forgot Your Password' facility and enter your registered email address. You will be automatically sent at your E Mail id (the one you typed in while registering) a new password. To be on the safe side, we advise you to adopt a Password that is easy to remember so that you can recollect it easily if you have forgotten.

Q: I would like to change my password. How is it possible?
A: Go to "My Account", and select "Change My Password", to get your desire fulfilled.

Q: Is it possible for me to edit my Personal Details?
A: Yes, it is possible. Go to 'My Account' and open up your account. Once opened, you can make whatever changes you want regarding your personal details, whether it is your Profile, Password or Phone Number or Address, etc. Once changes done, don’t forget to click 'Update' button to confirm your changes.

Q: I am interested in changing my E Mail address. Is it possible?
A: No. You cannot do it at the moment. At this point in time, this facility is not available. It may be made available in future.

Q: Is it possible for me to transact with more than one credit card?
A: Yes, it is possible. As your card information is not stored with BikriOnline, you may use a different card or method of payment each time.

My Account

Q: Please explain what is 'My Account'.
A: It's a utility that exists on the Home Page (normally found top of our Site). 'My Account' helps store your personal details that you feed when you Register.

Our 'My Account' feature is flexible and facilitates easy viewing and updation of your Account. You can

  • manage/edit all your personal data like address, phone numbers, email ids, or
  • change your password, or
  • track the status of your orders, and
  • Manage your "My Wishlist"

Q: How do I know that my Order has been processed & confirmed?
A: Your Order gets into process mode immediately once your payment has been successfully made. Thereafter, a confirmation mail for your order will be sent to your email address. This Mail will showcase your unique Order ID (eg - BIK0213) which will be your reference while interacting with our customer service team regarding that particular purchase made. The Mail will also contain a listing of the item/s you have ordered.

Out of Stock

Q: Can I order a product that is 'Out of Stock'?
A: No, it’s not possible. But we will let you know once it is available for sale.

Q. When will such 'Out of Stock' products come back into stock?
A. Normally it takes between 7 to 10 days. Once delivered in full, details will be posted on the specific product page. However, there are times wherein there might be delays in delivery within 7-10 days due to factors beyond control like non-availability of the item to us anymore, acts of nature like floods, etc and security problems in the area and so on.

Q: I am keen on a product, but the problem is that there are some glitches that does not allow me to put it in the Shopping Basket?
A. If you find that you have not been able to select a product, then it only means that such a product is not available. In such an eventuality, we will intimate you by E Mail as and when such a product becomes available with us.

Payments

Q: What Credit Cards you accept? And how is the payment process done?
A: We accept all major cards like VISA, MasterCard and American Express issued in India. However we do not currently process international credit cards. International payments are currently processed using Paypal.

If you want to pay using your Credit Card at checkout, you need to know your Card Number, Expiry date, Three-digit CVV number (found on the backside of your card). On feeding these details, you will be redirected to the bank's page for entering the online 3D password.

Q: What Debit Cards you accept? And how is the payment process done?
A: All Debit Cards that are issued by major banks in India are accepted. However, we cannot currently process international debit cards.

If you want to pay using your Debit Card at checkout, you need to know your Card Number, Expiry date, Three-digit CVV number (found on the backside of your card). On feeding these details, you will be redirected to the bank's page for entering the online Password.

Q: I don't have a Credit/Debit card. Is it possible for me to make a purchase?
A: Yes, you can. You have other choices like -

  • Internet Banking - Use your internet-enabled bank account to make the purchase online.
  • PayPal

Q: Is there any kind of hidden costs when making a purchase on BikriOnline.com?
A: No. The price and charges mentioned on the site are final.

Q: Is it safe to use Credit/Debit Card on BikriOnline.com?
A: Yes, every transaction on BikriOnline.com is 100% safe. BikriOnline.com uses world-class payment gateways to process your payment and all information is processed using SSL data encryption (secure encrypted connection) technique, which protects the information from being viewed by a third party as well as ensure protection against loss, misuse and alteration of the information under our control.

Q: l prefer to pay when my order is delivered. Is that possible?
A: Yes, it's possible. You can revert to COD (Cash on Delivery) option, wherein you can pay money only on the actual delivery of your product(s). However, this facility is available only for Hyderabad at the moment and not mentioned as an option during check out.

Q: What is COD?
A: COD means 'Cash On Delivery'. This facility gives you the option of paying for the product at your doorstep upon the delivery of your ordered products.

Q: Is it possible for me to pay by Cheque / Demand Draft upon delivery of my order?
A: No, you cannot for we don't have the facility.

Q: Can I make a payment through my Internet Banking A/c?
A: Yes, you can. BikriOnline.com allows payment to be made through your bank's Internet Banking service. This way, you can directly transfer funds from your bank account, while conducting a highly secure transaction.

Delivery

Q: How much Delivery Charges you charge?
A: The charges for delivery vary by each city and sometimes by product type. You will get to know how much Delivery Charges you have to pay at the time of product purchase. The same gets displayed automatically on the screen after making the purchase.

Q: Do you offer late Evening or Weekend Deliveries?
A: No. We stick to our delivery timings that is from 9.30 am to 6 pm. Where its not possible for delivery on the said day, then the same is put off to the next working day. However, in exceptional urgent cases, we might make some compromises. To make alternate arrangements, you may speak to the concerned courier agent whose details would be provided to you once the items are shipped along with the tracking number of your purchase.

Q: I have not received my confirmation email/receipt email regarding my item delivery?
A: Firstly, please check your spam and/or junk mail folders as the e-mail may have been sent there. In case you have not found anything, you may e mail to customercare@bikrionline.com for assistance quoting your Order Number in the subject line for quicker response.

Q: Is it possible for me to track my order online?
A: Yes, being a registered BikriOnline.com member, you may log in and go to 'My Order ➜ Track Order' in 'My Account' to view the status of your orders. In case, you have any query about your order, simply email us at customercare@bikrionline.com or call us at +91 40 6625 6060. In both cases, don't forget to quote your order reference number.

Q: Is it possible for me to change a delivery address?
A: Yes, you can change a delivery address as long as the order has not been dispatched. All you need to do is to call us at +91 40 6625 6060 or E Mail us at customercare@bikrionline.com. In both cases, don't forget to quote your order reference number.

Q: I have a problem here. The product I had ordered for has not yet been delivered within the stipulated period. What should I do?
A: All product items are normally dispatched in 7 working days. However, there are times when there might be delays due to factors that are beyond our control like non-availability of product, nature related problems like floods, earthquakes, etc or area law and order problem or such like cases. This can happen in while initiating delivery or the delivery process itself. In all such cases, we shall proactively intimate you at your email id stated at the time of registration for all deliveries.

Q: Do you deliver to other places within India or abroad?
A: Currently, we deliver for customers orders to any place within India. To facilitate the same, we have a contract with reliable courier service providers to ensure safe and secure delivery to destination address.

Regarding international, we intend to have such a process in the future as we grow. In the interim period till we start international deliveries, if you have liked a product and want it delivered to a destination address outside India, please e mail us at customercare@bikrionline.com. We shall look into the same and let you know if that is possible.

Cancellation

Q: How can I cancel my order?
A: You should intimate us by e-mail at customercare@bikrionline.com, mentioning your order reference ID and the reason for cancellation. If your reasons are found appropriate and valid, then we will initiate the process for cancellation of your order and ensure that you will be reimbursed your money.

Please visit our Cancellation & Returns Link for more details on the Cancellation Policy.

Q: If my order has been canceled by you, what could be the reasons for the same?
A: Your order will have been canceled due to any one or all of the below mentioned factors -

  • Non-availability of the product(s), OR
  • Inaccuracies or errors in pricing information, OR
  • Problems identified as fraud by our detection department

If your order has been canceled due to above mentioned factors, you will be intimated and informed on the same.
Please visit the Cancellation & Returns Link for more details on the Cancellation Policy.

Returns

Q: My product is Defective/Damaged which I would like to return. What do I do?
A: If that is the case, you need to intimate us within 48 hours of the delivery. Next, you need to return back the damaged / defective product(s) as it is, unused and in original packaging condition with the original price tags, labels, bar-codes, user manual, warranty card, invoices etc.

On our part, if we find that the product has been genuinely damaged or is defective, we will either provide a replacement or refund your payment, if replacement is not possible.

However, BikriOnline.com does not accept returns for -

  • Used products or products not returned in the same condition as received by you, or
  • Electronic products that have been either assembled and/or installed.

Q: I did not like the product I ordered. Now what do I do?
A. If the product is new and unused, depending your reason as to why you did not like the product, BikriOnline reserves the right to take return for a product exchange or refund of money within 30 days of your intimation

Please visit the Cancellation & Returns Link for more details on the how to Return a Product.

Q: How do I return a product?
A. Please visit our Cancellation & Returns Returns section for full instructions on how to return a product.

Q: I would like to return a product, but I don’t have the original packaging. What do I do?
A. Simple, if you genuinely don't have the original packaging or the packaging is worn out, then you can always send the products back in another package. However, ensure that the packaging is secure and done in proper way.

Q: I am not happy with the product you sent and would like to return it for exchange. How should I proceed?
A. If you're not happy with the product sent by us, you have the option of either opting for a Exchange Product or a full money refund. In case, you opt for Exchange Product process, you will need to make additional payment wherein Exchange Product amount is more than earlier sent product or the difference will be refunded wherein the exchange product costs less than the product returned. If you have questions on this aspect, please contact us at customercare@bikrionline.com

Refund

Q: Will I get a refund, in case an order has been canceled by me or the product I had ordered for has been returned back?
A: Yes, you are entitled to receive full refund amount, if you so wish the same. The refund amount will be credited back to your account through Internet Banking process or PayPal process. Similarly, in case you opt for Exchange Product process, we will first try to find a replacement for the returned product. If we are not able to find an adequate replacement of your choice for the returned product, the refund amount will be credited back into your bank account vide Internet Banking Process or PayPal process.

Please visit the Cancellation & Returns Link for more details on the Returns and Cancellation policie.

Q: When will I get my refund amount?
A: Within 15-30 working days.

Q: In case I return back the product, will I be reimbursed the courier charges paid by me to the courier company that hands over the returned products to BikriOnline.com?
A: Yes, you will be reimbursed fully the whole of courier charges.

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